Get Help
Having trouble with Ridewise? We’re here to help.
Contact Support
Email us at support@stalefishlabs.com and include:
- A description of the issue
- Your device model and iOS version
- Your general location (to help us investigate weather data issues)
We typically respond within 48 hours.
Common Topics
- Weather data — Ridewise relies on weather data from an external provider. If conditions seem off, there may be a temporary data issue in your area.
- Location access — Ridewise needs location access to fetch local weather. Check that location permissions are enabled in your device settings.
Feedback
Have a feature request or general feedback? We’d love to hear from you at hello@stalefishlabs.com.